1. CI Help Center
  2. Frequently Asked Questions (FAQ's)

What Is A Backorder?

This means we are currently out of stock on the item but still accept a "Backorder" which holds your place in line for when the product becomes available.

When a product is labeled as back-ordered, we are currently out of stock on the item. You may still place the order for the item and it will be shipped to you as soon as the item becomes available. If you wish to cancel a backorder, please contact us as soon as possible to avoid return shipping charges and restocking fees.

 
Backorder Policy
We will not charge for back-ordered products until the product(s) are available and ready to ship. If the back-ordered product(s) becomes available within 90 days of the original order date, and there has been no price increase, the item(s) will be billed and shipped promptly without notice.
 
Backorder Pricing
Due to constantly changing costs in raw materials, supply chain issues, and other unforeseen circumstances, pricing on back-ordered products are subject to change. Should any price of a back-ordered product change, Classic Industries will notify the customer in advance before releasing the backorder for delivery allowing 3 business days to respond. If there is no response, the backorder will be canceled and the customer may re-order at a later time.
 
Long-Term Backorders
For long-term back-orders, our friendly customer service staff will notify you prior to delivery once the product(s) become available.