1. CI Help Center
  2. Frequently Asked Questions (FAQ's)

What Is A Back Order?

This means we are currently out of stock on the item.

When a product is labeled as back ordered, we are currently out of stock on the item. You may still place the order for the item and it will be shipped to you as soon as the item becomes available. See our back order policy for more details. If you wish to cancel a back order, please contact us as soon as possible to avoid return shipping charges and a restocking fee.

Backorder Policy
We will not charge for back-ordered products until the product(s) are available and ready to ship. If the back-ordered product(s) becomes available within 90 days of the original order date, the item(s) will be billed and shipped promptly.
For long-term back-orders, our friendly customer service staff will notify you prior to delivery once the product(s) become available.