How Do I Return A Damaged Product Shipment?

Always check the contents of your shipment in the presence of the person delivering the merchandise right away.

return_procedure

Always check the contents of your shipment in the presence of the person delivering the merchandise right away. Should any damage occur, immediately notify Classic Industries customer service department, so that all steps necessary will be taken to ensure a prompt replacement of any damaged products.

Initiating A Return Is Simple.

  1. Visit our contact us page.
  2. Fill in all the required fields.
  3. Choose "Product Return" for the department.
  4. Upload any images that are relevant to your return.
  5. Click "Submit".
  6. You will receive a confirmation email with your RMA#.
  7. Our friendly customer service staff will follow up with the appropriate next steps.
    Important: We're currently experiencing a high volume of phone and email inquiries. Please expect customer service delays. Thank you for your patience.

Additional Details Regarding Returns

Classic Industries is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays).

Classic Industries will file a claim with the carrier in most cases. If the customer files a claim with the carrier, Classic Industries will not be responsible for replacing damaged products, and the customer will be responsible to pay for any replacements until the carrier pays the claim. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims.